Cancellation & Rescheduling Policy
Your appointments and well-being are very important to us. I understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel or reschedule your appointment, I respectfully request at least 24 hours notice.
Please contact me either via phone or email, details are below:
+44 787 315 4302
Our Policy:
Any cancellation or reschedule made less than 24 hours will result in a cancellation fee. The amount of the fee will be equal to 20% of the reserved services or £30, whichever is more.
If you are more than 30 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient for you.
In the event of a true, unavoidable emergency, your cancellation fee will be made into credit which you can apply to future services.
I have the right to reschedule the meeting as long as I give a 12 hour notice.
Confidentiality Statement
Professional ethics and the laws prevent me from telling anyone else what we discuss in treatment unless you give me written permission to do so. These rules and laws are the ways our society recognizes and supports the privacy or “confidentiality” of therapy.
There are times when the law requires me to reveal certain information. When the safety and welfare of yourself or another person may be in danger the law requires disclosure.
E.g., 1)
If you or other persons are in danger, the law requires disclosure or; if you are threatening serious harm to another person, I am required to try to protect that person. This may result in notifying the police. We are also required to notify the person being threatened.
E.g., 2)
If you seriously threaten or act in a way that is very likely to harm yourself. If you indicate that you have a plan to kill yourself, I may have to seek a hospital for you, or call a family member or other person who can help protect you. If such a situation arises, I will discuss the situation with you before we proceed, unless there is a very strong reason not to.
There are a few other things you must know about confidentiality and your treatment: I may consult with other professionals about your treatment only if I believe a referral is necessary. In this case I will always get consent from you first and the referred professional is also required by professional ethics to keep your information confidential.
I am required to keep records of your treatment. You have the right to review these records.
Any emails I receive from you and any responses sent to you once treatment has started to become a part of your legal record. Please do not send information requiring immediate reply over email, as email is not checked after business hours (after 5 p.m.) or on holidays and weekends.
What Information Do I Collect?
We collect personal information that you voluntarily submit using our online applications, surveys, and other contact and submission forms. This information may include but is not necessarily limited to your name, address, telephone numbers, e-mail, student ID, and password.
If you visit our website, we automatically gather and store information about your visit including the IP address from which you access our website; browser information; computer operating system information; the date and time you access our site; the pages, files, and links you visit; and the web address of the site from which you linked to our site. Additional information that you supply to Drexel, including search terms and data entered in web forms, may be correlated with this visit data.
GDPR Statement
The European Union’s General Data Protection Regulation (EU GDPR) broadly applies to personal data collected from persons while they are in the European Union. GDPR limits when and how organizations worldwide can collect, store, process, and use personal data. It also provides individuals with certain rights related to their personal data, including notice or consent, rights of access, and in some cases, requests for deletion.
The data I collect are:
Name
DOB
Contact information (phone & email)
Details of treatment
details of sessions
I use the information that I collect for internal purposes only, such as to overview your personal development progress; to customize the treatment and content you see, to fulfill your requests, to conduct research, to solicit your feedback and input about my services, and to provide more relevant and effective products, services.
Cookies
Cookies are pieces of data sent to your browser by a website you visit. Cookies allow me to collect information, such as your browser type, the time you spend on our sites, the pages you visited, your language preferences and other anonymous visit data. I may use information collected through cookies to improve the quality of my sites. Most web browsers are initially set up to accept cookies. Most web browsers allow you to refuse cookies, but doing so may cause you to be unable to access certain parts of my services.